Refund policy

We craft every product to empower and inspire. To maintain hygiene and excellence : 

1. Non-Returnable Items

• Opened or used cosmetic products
• Sale or promotional items
• Gift cards

2. Damaged or Incorrect Orders

If you receive a damaged or incorrect item, contact us within 7-14 days of delivery at [contact.diav@gmail.com].

Please include:

• Order number
• Photos of the product
• Description of the issue

Approved claims will receive:

• Replacement product
• Store credit
• Refund (if applicable)

3. Refund Processing

Refunds will be issued using the original payment method within 7–10 business days after approval

Our promise : We handle every case with care, because your satisfaction is our priority.